A Salesforce retainer that actually works
A team that knows your system, not just one person. No ticket queues, no ramp-up time when something needs fixing. We stay in your Salesforce every month, keep it healthy, and make sure it improves over time.
Most consultants disappear after go-live. We don't.
Most Salesforce implementations end the moment the consultant leaves. What you get is a system that worked fine at launch but slowly drifts as your business changes, your team grows, and no one is keeping an eye on things.
Cloud Care is a monthly engagement where we stay in your system, handle what breaks, improve what's working, and make sure your Salesforce evolves with your business rather than against it.
Your setup is known across the team, not locked in one person's head. One contact point for simplicity, the full team behind it. No ramp-up, no re-explaining. Direct.
Fixed hourly rate. No commitment, no monthly bill.
Use us when you need us. Pay only for the hours you use, at a transparent fixed rate. Want to block hours in advance? We offer that too.
The monthly rhythm
Each month follows the same structure so nothing drifts and improvements compound over time.
Health check
We go through your system at the start of each month: data quality, automation status, user activity, anything flagged since last time. Small issues get caught before they compound into bigger ones.
Fix and improve
Fixes, configuration changes, new reports, updated automation. Handled during the month as needs come up. You message your consultant, it gets done. No approval chains, no queues.
Proactive review
We're in the system often enough to notice what you might not. We flag new Salesforce features worth using, processes that could be automated, and anything that looks like it's heading the wrong direction.
Weekly check-in
A short touchpoint each week to make sure your priorities are being met. We ask, you answer. If anything has shifted, we adjust. Nothing falls through the cracks.
What you actually get
Companies that have Salesforce and want it to stay useful
Cloud Care fits companies that went through an implementation, have Salesforce running, but don't have the internal capacity to keep it healthy on their own.
On Salesforce support and long-term CRM health
Common questions about Cloud Care
A support contract fixes what breaks. Cloud Care keeps things from breaking in the first place. We monitor, maintain, and advise proactively so small issues do not turn into expensive problems later.
Sometimes no. If your admin is experienced and has enough bandwidth, they may cover it fine. Cloud Care makes more sense when your admin is stretched thin, or when you want a senior consultant available without hiring one full time.
Same business day for most requests. If something is blocking your sales or service operations, we treat it as a priority and move faster.
New Salesforce licenses, third-party integrations that require separate vendor contracts, and development outside your agreed scope. We go through this clearly before you sign anything.
Your Salesforce should be getting better, not staying the same.
Tell us where your system stands. We'll tell you honestly whether Cloud Care makes sense for you.